Aspedan Returns Policy

At Aspedan, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help.

Eligibility for Returns

  • Unused Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Faulty Items: If your item is faulty, you may return it for a replacement or a full refund. Please ensure that any faults are reported as soon as possible by contacting us at [email protected] before returning your item.

Return Window

  • Items must be returned within 14 days of the delivery date to be eligible for a refund or exchange.

Return Process

  1. Contact Us: Before returning any items, please contact our customer service team at [email protected] to initiate the return process. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Shipping: You are responsible for paying the shipping costs for returning your item unless the item is faulty. Please contact us to discuss the fault prior to sending the item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  3. Return Address: Yr Ydwal Lafant, Back Road, Llanarmon-yn-Ial, Mold, Denbighshire, CH7 4QD

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If your return is approved, we will process your refund within 7 business days. The refund will be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team to arrange the exchange.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned, including:

  • Vitamin supplements that have been opened.
  • Blood tests and genetic tests that have been used.

Contact Information

If you have any questions about our returns policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure your shopping experience with Aspedan is a positive one.

Thank you for choosing Aspedan for your health and wellness needs.